If you’re like most homeowners, you’ll want to hire a carpet cleaning company that you can trust. However, approaching that determination can be tricky.
Here are some helpful questions you should ask carpet cleaners in Springfield, MO before you hire them.
#1 What cleaning methods do you use?
With new industry innovations, the methods used to clean carpets are plentiful. Each have their own benefit as well as drawbacks.
Your carpets should be cleaned based on the manufacturer’s warranty requirements as well as your preference for thoroughness and drying times. Understanding what the manufacturer recommends can help to prevent improper cleaning procedures from ruining or discoloring your carpets.
The most popular method is steam cleaning, which is also referred to as hot water extraction. There are other methods as well including dry cleaning and foam cleaning methods.
#2 Are you adequately licensed & insured?
Depending on the municipality, licensing and insurance may be a requirement of doing business. You’ll want to contact your local official office that oversees licensing to make sure you’re doing business with a legitimate company.
There are two types of insurance you’ll want to be sure they have, liability and worker’s comp. Both of these types may seem like standard business operating practices, but if you hire a carpet cleaning company who doesn’t keep these coverages you’ll be putting your own home and personal liability at risk.
Tip: It’s always a good idea to contact the insurance company personally to confirm that the business is currently covered.
#3 What certifications do you have?
Whether you have a rare type of carpet or your home’s condition requires it, you’ll want to be sure that the carpet cleaner is certified in their cleaning techniques.
IICRC sets the standards for the restoration and cleaning industry. There are a multitude of benefits by hiring a company who has this credential.
Here are a few…
- Present accurate information to consumers and conduct business with honesty and integrity.
- Require a technician on all jobs who has been formally trained and passed all required tests.
- Require a continuing education program to keep technicians up-to-date on the latest changes in the industry.
- Maintain liability insurance to protect all parties in the event of an accident.
- Maintain a written complaint policy and agree to Better Business Bureau or similar arbitration to resolve disputes, and accept the conclusions and recommendations of arbitration.
- Source: IICRC
#4 Do you perform a background check on your employees?
In the home service industry, finding a team of technicians who are respectable and perform quality work can be challenging. To ensure that you’re dealing with a company who only entrusts ethical employees to perform the work, you’ll want to ask if they perform background checks on their staff.
In most cases, the employee will be entering your home. At the very least you’ll have some peace of mind in knowing that the person who is performing the cleaning process has passed ethical standards that a business should expect from their employees.
Mr. Power Clean not only has a trusted team of technicians to perform the work, but you’ll almost always find Steve, Dana or Nate (the owners) on-site during any type of cleaning procedure.
#5 Will you move my furniture? Are there extra costs associated with it?
Last on the list of important questions should be if the carpet cleaning company will move your furniture. There may be some items in your home that are extremely heavy and you’ll want to know if they employ the man power to accomplish this.
Furthermore, you’ll also want to know if there will be any type of additional charges, either subject to the weight or item by item. This will prevent any doubt you might have about your final bill.
Expect Mr. Power Clean To Provide Accurate & Transparent Answers About Your Carpet Cleaning Process
The questions we’ve recommended you to ask are only a few of the more important questions, but there may be others you might have. We look forward to being able to answer them all!
We know you’ll only want to hire the best carpet cleaners for your home in Springfield and at Mr. Power Clean, we ensure that outcome by providing quality services that are backed by ethical standards of operating our business.
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